Delivery
We have chosen The Royal Mail™ as our courier partner. The service includes a Track and Trace feature; providing you visibility of where your parcel is. To use this service click here
Which delivery options do you offer?
We can offer either Standard or Express delivery within the UK.
For most deliveries you should choose Standard delivery, for goods needed urgently choose Express delivery.
We are also able to deliver to Europe, BPFO and the Rest of the World.
| Standard Mainland UK | Within 5 working days |
| Standard Outer UK * | Within 6 working days |
| Express Delivery Mainland UK | Within 2 working days |
| Express Delivery Outer UK * | Within 3 working days |
| Europe and BFPO addresses | Within 6 working days |
| Rest of the World | Within 8 working days |
* Outer UK includes: the Highlands, Islands, Northern Ireland, Isle of Man,
Scilly Isles, Isle of Wight and The Channel Islands .
The delivery timescale does not include the day of posting.
| Standard Mainland UK | £2 |
| Express Delivery Mainland UK | £7 |
| Europe ** and BFPO addresses | £10 |
| Rest of the World ** | £15 |
** Subject to weight and number of items despatched. Maximum weight allowed 2kgs. Maximum number of items 4. Where your order exceeds either or both of these allowances we reserve the right to despatch your items in 2 separate parcels. We will contact you to advise you.
Standard delivery within the UK
Our Standard delivery to UK addresses costs £2 per parcel, per address for all parcels.
When the product is in stock, it takes between 3 - 5 working days for
deliveries to most areas of mainland UK.
For deliveries to the Highlands, Islands, Northern Ireland, Isle of Man, Scilly Isles,
Isle of Wight, The Channel Islands and BFPO addresses – please allow 6 working days.
Express delivery within the UK
Our Express Delivery to UK addresses costs £7 per parcel, per address for all parcels.
Where your parcel is urgently required you can select the Express Delivery Service and
we will endeavour to get your parcel to you by the quickest land delivery method available via
our courier partner.
Please allow 1 - 2 working days for this service. Again for the
far-reaching (outer) areas of the UK please allow 3 working days.
Delivery outside the UK
Our delivery to Europe addresses (including BFPO) costs £10 per parcel, per address for all parcels.
Our delivery to the Rest of the World addresses costs £15 per parcel, per address for all parcels.
Certain restrictions apply: All overseas deliveries are subject to weight and number of items restrictions.
The maximum weight allowed is 2kgs. The maximum number of items is 4.
Where your order exceeds either or both of these allowances we reserve the right to despatch your items
in 2 separate parcels. We will contact you to advise you.
All overseas deliveries are subject to certain restrictions according to international law.
For deliveries outside the EU – parcels are subject to customs clearance and the appropriate documentation.
Free delivery
When the total value of your order exceeds £50 – you will automatically receive free standard delivery.
You may select Express delivery but this will be charged at the normal Express delivery cost of £7.
We regret that we cannot provide free or discounted delivery charge on this method of delivery.
This is subject to terms and conditions and applies within the UK only.
Your first order
When placing your first order the delivery address must match that of the registered address of
the credit card used for this order – this is for security reasons.
For subsequent deliveries, please tell us where you would like to have your order delivered.
How can I check that the delivery charges are correct?
Any delivery charges for your order will be displayed on the order summary page just
before you submit your order.
Other delivery options
In the event that you are not at home to receive your parcel,
you can opt to have your parcel delivered to a SafePlace™;
this is either an alternative delivery address (i.e. your work address or a neighbour’s address) or
a secure location where your parcel can be left (i.e. in a garage, outbuilding or porch).
When choosing a SafePlace™ please choose somewhere under cover and secure as
we cannot accept responsibility for damaged or missing parcels that are left
in compliance with your SafePlace™ request.
Terms and conditions
Items ordered will be delivered as soon as possible in accordance with the requested delivery service.
All delivery conditions and charges are subject to change without prior notice.
Our appointed carrier, The Royal Mail™ will make every effort to ensure that delivery is
made within the estimated time scales.
Our delivery service is fully tracked, providing you peace of mind as you will have
the ability to track your order through the delivery process.
Delivery queries
Missing an item?
If you believe that your delivery is missing an item, or
if the quantity of your order has been under delivered –
please contact us immediately on our customer service helpline number 01353 666322
quoting your delivery note reference. We aim to resolve your delivery query within 2 working days,
Occasionally, due to stock levels; it may be necessary to part deliver goods and
the “missing” items will be placed on back order for delivery to you as soon as new stock arrives.
We endeavour to fulfil orders with 28 days, but occasionally this may not be possible.
If we are unable to deliver your goods within 30 days from the date of your order we will contact you.
What happens if I am not able to take delivery?
After several attempts to deliver, our chosen courier; The Royal Mail ™;
will leave you a card advising the address of the nearest post office where your goods
have been taken for your collection.
Should you not collect the goods, after 21 days, the goods will be returned to us at
which point we shall cancel your order and refund the value of your goods minus the delivery cost.
We will contact you to advise of the situation.
For future deliveries you may like to refer to our SafePlace™ option
